Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

We do not issue vouchers directly, but have a network of referral agencies that can provide additional assistance to help with the causes of your situation.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

Several local agencies that currently refer to us that you could try are:

Citizens Advice, Witney – – 03444 111 444
Connection Support, Witney – – 01865 711267
Turning Point, Witney – – 01993 849 405
Base 33, Witney – – 01993 774402

Other organisations can also refer to us, such as other local charities, local GPs and medical centres, primary and secondary schools, churches, and West Oxfordshire social services and Job Centres. (We will continue to add more referral organisations to this list as we reach out to the community.)

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of a minimum of three days of emergency food (although we aim to provide a week’s-worth when stocks allow). We’ll also help to support you in any other ways that we can. Our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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